"I would like to say how pleased we were with the young man who installed our stairlift. He was tidy, pleasant and very considerate...he's a credit to Advanced. Thank you for all you have done. "
Mr & Mrs Boyd, Carluke

Why choose Advanced

With so many stairlifts suppliers and manufacturers in the market, it can be difficult to decide which one to buy from. So how can you be sure you will get what you need from Advanced?

What our customers have to say…

As part of our after sales service, we mail Customer Satisfaction Questionnaires to every customer, asking them for feedback on our products, our product knowledge, our team and our overall customer service.

Our customer service standards are excellent, as you will see from the independent survey carried out by the British Healthcare Trades Association (BHTA), shown below. However, to find out more about what our customers have to say, check out our testimonials

 

What independent assessors have to say…

British Healthcare Trades Association (BHTA)

British Healthcare Association (BHTA) – Customer Satisfaction results
Criteria 2008/09 2009/10 Difference
Overall quality of product bought 97% 99% +2%
Staff's product knowledge 98% 99% +1%
Clarity of paperwork 94% 95% +1%
Clarity with which Terms & Conditions were explained 95% 97% +2%
Length of time taken to meet requirements 94% 97% +3%
Staff's general level of courtesy & helpfulness 99% 99%  –

Independent assessment conducted by the BHTA as part of the policing of the Code of Practice in association with the Office of Fair Trading (OFT).

Once a job has been completed, a Customer Satisfaction Questionnaire is issued to every client, including service only clients. The feedback from these is then used to measure our performance and, if possible, take measures to further enhance the service provided.
What sets us apart? Our customer service.

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Fife
East Kilbride
Inverness

Covering the whole of Scotland and Northern England, Advanced responds quickly to our customers' needs.

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01383 411400