Contact Details
Unit 3,
Burnside Business Court,
North Road, Inverkeithing,
Fife, Scotland.
KY11 1NZ
Location Map

Unit 24,
Parkburn Industrial Estate,
Hamilton, Scotland
ML3 0QQ
Location Map

T. 01383 411400
F. 01383 435848

Service & Repair

Being aware of how much people rely on their lift we will very often be able to get one of our trained engineers to you the same day, failing that within 24 hours.

We provide you with a telephone number for you to report any problems 24 hours per day.

Monday-Friday 9am-5pm- Your call will be taken at our office and if your lift cannot be used we will send out an engineer to assist.

Outside these hours a recorded message will give you the mobile phone number of our on-call engineer who will attend, if necessary.

Between 11pm and 8am you will be asked to leave a message on an answerphone leaving a contact phone number. Any calls will be picked up at 9pm and contact made to arrange for our engineer to call to resolve genuine emergencies. A genuine emergency is when a lift cannot be used. Problems, which do not hinder the safe use of the lift, will be dealt with as soon as the engineers’ schedules permit.

Our staff will try to talk through the problem with you first, as in many cases it can be resolved over the phone. The most common problem is that the power supply has mistakenly been switched off.

At the expiry of your 12 months manufacturer’s warranty we offer 3 contracts to continue the regular servicing and breakdown cover on your lift. These are: -

1. We arrange the recommended annual service on a one-off basis. Pay our call out charge plus parts costs if your lift breaks down or is in need of repair during the year. 

2. We offer an extended maintenance agreement with us for the second year. This will allow you a service at the beginning of the second year and 12 month’s breakdown cover, excluding parts. This can be renewed annually.

3. As 2 above but including the cost of any parts required to be used.

Please note that neither a manufacturer’s warranty or our own maintenance cover covers accidental damage to the equipment. This cover can be obtained through your household insurance.

go back